Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it: unworn and unused, with tags attached and in its original packaging. You will also need your receipt or proof of purchase.
To start a return, contact us at info@urbanfestive.com. Please do not send any item back before your return has been approved. Items sent back to us without first requesting a return will not be accepted.
If your return is approved, we will give you instructions on how and where to send your package. Approved returns are sent to: 3955 Arbourview Terrace, Mississauga, ON, L5M7B8, Canada.
You can contact us at any time with questions about a return at: info@urbanfestive.com
Return Shipping Costs
Urban Festive will cover the return shipping costs for approved returns. If your return request is approved, we will provide you with return shipping instructions and arrange the return process.
Customers are not required to pay return shipping costs for approved returns. Please contact us before sending any item back, as unauthorized returns may not be accepted.
Damaged, Defective or Incorrect Items
Please inspect your order when it arrives. If the item is defective, damaged or not what you ordered, contact us right away at info@urbanfestive.com. so we can review the issue and make it right. Including photos of the item and packaging helps us resolve it faster.
Non-Returnable Items
The following cannot be returned:
- Items that have been worn, used, altered or washed
- Items without their original tags or packaging
- Items returned without prior approval from us
If you have questions about a specific item, please get in touch before sending anything back.
Exchanges
The fastest way to get what you want is to return the item you have. Once the return is approved, place a separate order for the new item.
Refunds
We will notify you once we have received and inspected your return, and let you know whether the refund has been approved. If it is approved, your refund will be issued to your original payment method within 10 business days. Please note that your bank or card issuer may need additional time to process and post the refund.
If more than 15 business days have passed since we approved your return and you have not received your refund, please contact us at info@urbanfestive.com.
Contact Us
Business Name: URBAN FESTIVE
Address: 3955 Arbourview Terrace, Mississauga, ON, L5M7B8, Canada
Email: info@urbanfestive.com
Phone: +1 (306) 241-2160
Customer Service: Monday–Friday, 9:00 AM–5:00 PM
Eastern Time (Toronto)